Community Cloud
What can you do with Community Cloud?
You can build websites, portals, and customer forums faster, using community builder, giving you access to templates, themes, components & content, using design tools to create your unique branding online.
You can set up processes and connections to datasets, develop secure personal customer apps, client account portals and partner forums, enabling your contacts to manage their data, collaborate and connect with your community.
Experience Cloud brings together Salesforce Experience Builder, Salesforce CMS, Mobile Publisher, and leverages your CRM data as it is connect to other Clouds such as Sales Cloud, Service Cloud or Marketing Cloud.
Whether you are looking to reach out to leads and customers in a more effective way, enhance your existing sales processes or support your mobile sales teams, we have the expertise to help get you up and running in no time.
Get the best out of Community Cloud with
Nandaka IT Solutions
Customer Service
We can help you identify and implement the best customer service option for your business, whether a self-service portal, a knowledge base, a forum or a combination thereof. We facilitate customers in creating cases online through processes and workflows to resolve issues faster only involving support agents when needed.
- Mobile responsive
- Self-access knowledge base
- User forums
- Engaging community portals
- Live chat with bots and customer service agents
Customer Service
We can help you identify and implement the best customer service option for your business, whether a self-service portal, a knowledge base, a forum or a combination thereof. We facilitate customers in creating cases online through processes and workflows to resolve issues faster only involving support agents when needed.
- Mobile responsive
- Self-access knowledge base
- User forums
- Engaging community portals
- Live chat with bots and customer service agents
Account Management
We configure business account portals providing direct account information and access to knowledge base libraries. Integrations with 3rd party solutions, such as financial management, eSignature and document generator tools allow customers to update their profile and quickly submit requests at a convenient moment.
- Access to customer account information
- Track order progress
- Self-access knowledge base and resource portals
- Escalate support issues through bots to support agents
- Mobile responsive
Account Management
We configure business account portals providing direct account information and access to knowledge base libraries. Integrations with 3rd party solutions, such as financial management, eSignature and document generator tools allow customers to update their profile and quickly submit requests at a convenient moment.
- Access to customer account information
- Track order progress
- Self-access knowledge base and resource portals
- Escalate support issues through bots to support agents
- Mobile responsive
Partner platform
We build customised and branded communities for seamless enterprise collaboration and streamlined business processes, such as: partner recruitment, onboarding & training, marketing, activity tracking, lead generation, selling and support.
- Collaboration portal
- Automated data sharing and workflow
- Lead generation and sales tracking
Partner platform
We build customised and branded communities for seamless enterprise collaboration and streamlined business processes, such as: partner recruitment, onboarding & training, marketing, activity tracking, lead generation, selling and support.
- Collaboration portal
- Automated data sharing and workflow
- Lead generation and sales tracking
Branding
Disrupt your industry with innovative market-leading collaboration platforms to exchange information and ideas with peers, experts and thought leaders. Our experienced developers can accelerate Experience Cloud deployment.
- Networking & communication platform
- Content management
- Provide a developer platform
- Connect with eCommerce solutions
Branding
Disrupt your industry with innovative market-leading collaboration platforms to exchange information and ideas with peers, experts and thought leaders. Our experienced developers can accelerate Experience Cloud deployment.
- Networking & communication platform
- Content management
- Provide a developer platform
- Connect with eCommerce solutions
Employee Community
We configure employee communities to facilitate internal processes, manage training and connect remote workers. This includes company organization charts, names & locations, HR & IT request processing, onboarding & employee development, internal company guidelines and communication channels.
- Employee contact book
- Request processes & workflows
- Training & development
- Document sharing
- Company wide reports
Employee Community
We configure employee communities to facilitate internal processes, manage training and connect remote workers. This includes company organization charts, names & locations, HR & IT request processing, onboarding & employee development, internal company guidelines and communication channels.
- Employee contact book
- Request processes & workflows
- Training & development
- Document sharing
- Company wide reports
You can impress your customers by giving them a self service portal to check FAQs and knowledge articles. If their needs go beyond that, your service team can respond quickly and efficiently by having a complete understanding of their needs on their service console.
Service Cloud can be connected to communication channels, configured to generate reports & dashboards giving you contact centre performance insights and AI tools to provide proactive service delivery.
Service Cloud improves business processes when connected to other Salesforce Clouds (such as Sales Cloud®, Marketing Cloud® or Experience Cloud®) identifying opportunities for Sales to generate revenue.