Services
Salesforce Sales Cloud
Salesforce sales cloud is a customer relationship management platform that is designed to support sales, customer support, and marketing in Business- To- Business(B2B) and Business-To – Customer(B2C) contexts.
What can you do with Sales Cloud?
You can see all interactions and have a 360-degree view of your lead & customer journeys with Sales Cloud, Marketing Cloud & Service Cloud, enabling you to reach out at the right time with relevant offers via the communication channels best suited to your prospects.
Sales Cloud can be connected to other Salesforce Clouds (such as Marketing Cloud® or Service Cloud®) to improve prospect and customer engagement as their requirements are fulfilled.
Sales Cloud can be integrated with 3rd party solutions, AI capabilities or mobile platforms to give your sales teams all the information and tools they need to close those vital deals. Management can utilize these tools to gain critical insights, create forecasting models and generate accurate reports to understand the state of the business.
Salesforce Service Cloud
Manage the customer service teams of your organization anytime, anywhere with the Salesforce Service Cloud empowering and streamlining your business operations. Choosing a right platform such as Service Cloud enables you to offer the best customer service as it comprises the right platform. Serve your purpose exactly with a scalable platform and grow with the needs of your increasing customer base.
What can you do with Service Cloud?
You can impress your customers by giving them a self service portal to check FAQs and knowledge articles. If their needs go beyond that, your service team can respond quickly and efficiently by having a complete understanding of their needs on their service console.
Service Cloud can be connected to communication channels, configured to generate reports & dashboards giving you contact centre performance insights and AI tools to provide proactive service delivery.
Service Cloud improves business processes when connected to other Salesforce Clouds (such as Sales Cloud®, Marketing Cloud® or Experience Cloud®) identifying opportunities for Sales to generate revenue.
Salesforce Community Cloud
Manage the customer service teams of your organization anytime, anywhere with the Salesforce Community Cloud Unique experiences and segmented audience and build relationships. Community Cloud gives you tools to build digital platforms that connect customer data and interaction channels.
What can you do with Community Cloud?
You can build websites, portals, and customer forums faster, using community builder, giving you access to templates, themes, components & content, using design tools to create your unique branding online.
Experience Cloud brings together Salesforce Experience Builder, Salesforce CMS, Mobile Publisher, and leverages your CRM data as it is connected to other Clouds such as Sales Cloud, Service Cloud or Marketing Cloud.
Experience Cloud can be extended for specific functionalities (industry or capability) when connected with pre-built applications and Lightning Bolts on the AppExchange.
Salesforce Commerce Cloud
Everything to ensure a smooth, personalized shopping experience for your customers and engage with customers over any channel or device. The main aim is to enable customers and stores to provide seamless customer service and experience whether customers are online/ offline stores hire certified salesforce commerce cloud from our team for your implementation project.
What can you do with Commerce Cloud?
Commerce Cloud is digitally transforming the way in which retailers connect, engage, and sell to customers, by giving B2C shoppers and B2B buyers a seamless e-commerce experience.
B2B or B2C Commerce Cloud can be connected to other Salesforce Clouds (such as Marketing Cloud® or Service Cloud®) to drive sales by improving prospect and customer engagement as their requirements are fulfilled.
Commerce Cloud can be configured on mobile platforms and integrated with AI to enhance shopper experiences further driving engagement and loyalty.
Salesforce Marketing Cloud
Salesforce Marketing Cloud is an extremely helpful modern tool for engaging your customers and enhancing their whole experience. Incorporating this software into the work of your company is a top priority. Combining your marketing and sales forces is a winning strategy for gathering information about clients, engaging them in efficient ways and coming up with new beneficial strategies.
What can you do with Marketing Cloud?
You can gain valuable insights into prospect & customer responses at any interaction level with your business, allowing you to create personalised messages that resonate with your customer at the perfect time. This can be through loyalty schemes, timely offers and even new sales offers.
Marketing Cloud is part of the Salesforce Customer Success Platform and connected with Service Cloud, Sales Cloud, Commerce Cloud, Experience Cloud (formerly Community Cloud), and with a little help from Einstein, can transform your customer experiences.
Marketing Cloud has many tools to enable you to attract new customers, start a conversation, build a relationship and turn them into lifetime customers. From creating journeys to connections via email and social media the options are unlimited.
Tableau CRM Cloud
Whether you are looking to improve customer services, increase sales rep productivity, marketing communication or increase eCommerce revenue through smart assistants, we have the experience to help you get up and running in no time.
What can you do with Tableau CRM Cloud ?
You can supercharge your Clouds with Einstein out-of-the-box applications, that help sales, service, marketing and commerce teams do their jobs smarter and faster.
You can enhance your Salesforce App with no-code tools for creating smart assistants, bots, recommendations, smart actions and automated workflows.
Discover insights, predict outcomes that address unique cases without the need of a team of Data Scientists and lengthy development processes.