Marketing Cloud
What can you do with Marketing Cloud?
You can gain valuable insights into prospect & customer responses at any interaction level with your business, allowing you to create personalised messages that resonate with your customer at the perfect time. This can be through loyalty schemes, timely offers and even new sales offers.
Marketing Cloud is part of the Salesforce Customer Success Platform and connected with Service Cloud, Sales Cloud, Commerce Cloud, Experience Cloud (formerly Community Cloud), and a little help from Einstein, can transform your customer experiences.
Marketing Cloud has many tools to enable you to attract new customers, start a conversation, build a relationship and turn them into lifetime customers. From creating journeys to connections via email and social media the options are unlimited.
Whether you are looking to improve digital marketing campaigns, create one-of-a-kind personalized messaging, integrate all your marketing tools, or analyze the effectiveness of your campaigns, we have the experience to help you get operational in no time.
Get the best out of Sales Cloud with
Nandaka IT Solutions
Messaging & Automation
Understand the audience, automate their journey and connect through email and social platforms. Our configuration team enables:
- Journey Builder: identify customer steps, personalize cross channel communication every touch point: onboarding, engagement, loyalty
- Interaction Studio: insights into real time interactions, tracking digital, offline and customer assisted engagements
- Email Studio: Segment lists, create personalized messages, send & track emails; 1-2-1 or 1-2-many
- Mobile Studio: send SMS, MMS, push & chat messages in real time (Mobile Push, Mobile Connect, GroupConnect)
Messaging & Automation
Understand the audience, automate their journey and connect through email and social platforms. Our configuration team enables:
- Journey Builder: identify customer steps, personalize cross channel communication every touch point: onboarding, engagement, loyalty
- Interaction Studio: insights into real time interactions, tracking digital, offline and customer assisted engagements
- Email Studio: Segment lists, create personalized messages, send & track emails; 1-2-1 or 1-2-many
- Mobile Studio: send SMS, MMS, push & chat messages in real time (Mobile Push, Mobile Connect, GroupConnect)
Data & Advertising
Our team will connect to multiple communication channels to provide you with the ability to reach out to your customers in the way they require:
- Messaging: Live message, SMS, WeChat & WhatsApp
- Email engines
- Embedded Services: Live agent (Snap Ins), Chat bots, video chat
- Social networks:Twitter, Instagram, Facebook, YouTube
- Telephony (CTI), Call centre implementation & configuration
- Community platforms
- Service X, a VRP product for cross channel communications.
Data & Advertising
Our team will connect to multiple communication channels to provide you with the ability to reach out to your customers in the way they require:
- Messaging: Live message, SMS, WeChat & WhatsApp
- Email engines
- Embedded Services: Live agent (Snap Ins), Chat bots, video chat
- Social networks:Twitter, Instagram, Facebook, YouTube
- Telephony (CTI), Call centre implementation & configuration
- Community platforms
- Service X, a VRP product for cross channel communications.
Social Media
Social Studio provides deep insights into customer conversations across social media channels, enabling quick responses to comments & queries. We configure:
- Social listening to understand what is being said about you / your competitors
- Content platforms to create and approve messages
- Approve and publish across social media channels
- React to enquiries via connections with Sales and Service Cloud
Social Media
Social Studio provides deep insights into customer conversations across social media channels, enabling quick responses to comments & queries. We configure:
- Social listening to understand what is being said about you / your competitors
- Content platforms to create and approve messages
- Approve and publish across social media channels
- React to enquiries via connections with Sales and Service Cloud
Reporting & Analytics
Marketing measurement & analytics tools drive marketing effectiveness and optimize personalized brand engagement. Our technical teams connect Marketing Cloud with:
- Dataroma: cross platform marketing intelligence in a single source, data analysis using AI capabilities, shareable reports, dashboards and performance graphs, alerts & actionable reports driving ROI
- Google Analytics 360: automatic integration to gain insights into campaign effectiveness, content relevancy, CTRs and conversions, Google Ad spend, cross channel engagement rates, audience activation
Reporting & Analytics
Marketing measurement & analytics tools drive marketing effectiveness and optimize personalized brand engagement. Our technical teams connect Marketing Cloud with:
- Dataroma: cross platform marketing intelligence in a single source, data analysis using AI capabilities, shareable reports, dashboards and performance graphs, alerts & actionable reports driving ROI
- Google Analytics 360: automatic integration to gain insights into campaign effectiveness, content relevancy, CTRs and conversions, Google Ad spend, cross channel engagement rates, audience activation