Service Cloud
What can you do with Service Cloud?
Case Management: The entire case lifecycle – case creation, prioritization, assignment, escalation, reassignment, closure; comes within the scope of the solution.
Service Analytics: This powerful tool powered by Salesforce Einstein, provides insights into department as well as agent efficiency.
Omni Channel Routing: Helps teams in delivering smarter service by communicating with the customers across various touch-points to gather cases and route them to the relevant service reps for instigating a quick action.
You can impress your customers by giving them a self service portal to check FAQs and knowledge articles. If their needs go beyond that, your service team can respond quickly and efficiently by having a complete understanding of their needs on their service console.
Service Cloud can be connected to communication channels, configured to generate reports & dashboards giving you contact centre performance insights and AI tools to provide proactive service delivery.
Service Cloud improves business processes when connected to other Salesforce Clouds (such as Sales Cloud®, Marketing Cloud® or Experience Cloud®) identifying opportunities for Sales to generate revenue.
Get the best out of Service Cloud with
Nandaka IT Solutions
Customer Service
We configure your customer self service portal with the look and feel of your business. Further customizations include the following, all giving the opportunity to personalize your customer conversations:
- Case management
- Macro configuration and management
- Service process automation
- Knowledge management
- Service analytics
- Community portal
Customer Service
We configure your customer self service portal with the look and feel of your business. Further customizations include the following, all giving the opportunity to personalize your customer conversations:
- Case management
- Macro configuration and management
- Service process automation
- Knowledge management
- Service analytics
- Community portal
Omni Channel Communication
Our team will connect to multiple communication channels to provide you with the ability to reach out to your customers in the way they require:
- Messaging: Live message, SMS, WeChat & WhatsApp
- Email engines
- Embedded Services: Live agent (Snap Ins), Chat bots, video chat
- Social networks:Twitter, Instagram, Facebook, YouTube
- Telephony (CTI), Call centre implementation & configuration
- Community platforms
- Service X, a VRP product for cross channel communications.
Omni Channel Communication
Our team will connect to multiple communication channels to provide you with the ability to reach out to your customers in the way they require:
- Messaging: Live message, SMS, WeChat & WhatsApp
- Email engines
- Embedded Services: Live agent (Snap Ins), Chat bots, video chat
- Social networks:Twitter, Instagram, Facebook, YouTube
- Telephony (CTI), Call centre implementation & configuration
- Community platforms
- Service X, a VRP product for cross channel communications.
Field Service Lightning
Our project team will configure and connect your Field Service Lightning to align your agents, dispatcher and mobile workers using:
- Core Field Service Lightning
- Field Service Lightning managed package
- Field Service Lightning mobile app
- Dispatcher console
- Geocoding configuration
Field Service Lightning
Our project team will configure and connect your Field Service Lightning to align your agents, dispatcher and mobile workers using:
- Core Field Service Lightning
- Field Service Lightning managed package
- Field Service Lightning mobile app
- Dispatcher console
- Geocoding configuration
Einstein for Service Cloud
Our developers take your Salesforce platform a step further by implementing AI elements into your core platforms, giving you the ability to provide proactive customer service through:
- Einstein Bots
- Einstein Next Best Action
- Einstein Case Classification
Einstein for Service Cloud
Our developers take your Salesforce platform a step further by implementing AI elements into your core platforms, giving you the ability to provide proactive customer service through:
- Einstein Bots
- Einstein Next Best Action
- Einstein Case Classification